Optimize customer position management with MIMÊSIS by Paris Contentieux

As a debt recovery specialist , Paris Contentieux helps companies limit late payments, which is essential to secure cash flow. Getting help from experts to recover your unpaid invoices is a strategy that is both quick and effective.

Drawing on this experience, we have developed an outsourcing solution for customer account management . With MIMÊSIS, we are able to manage all stages of the life cycle of a sale, from taking the order to collection, in the name of your company, in white label.

What does customer account management consist of?

All invoices issued by a company constitute the customer item. Implementing optimal management of accounts receivable is therefore essential for the company, in order to minimize payment delays: we seek collection of invoices within a short period of time to avoid weakening the cash flow.

Indeed, when payment terms lengthen, a gap between receipts and disbursements may appear: the working capital requirement (WCR) then becomes positive, which can have a negative impact on the financial health of the company. business.

Optimal management of receivables thus makes it possible to limit the working capital requirement (WCR): the company does not need to touch its cash flow to pay its suppliers if its customers pay their invoices on time, before to mature.

But for customer account management to be effective, we must not only focus on invoicing, but also on the customer relationship as a whole:

• The commercial relationship: the better the customer experience, the better the collection of invoices. On the other hand, when disputes are frequent, we often see an extension of payment deadlines.
• Customer risk: monitoring customer solvency is an essential step in limiting unpaid debts. Indeed, in the event of insolvency, debt recovery often proves complex.
• Administrative management: from establishing the quote to invoicing, the procedure to follow must be well defined to avoid errors and oversights, but also in order to be able to send reminders as quickly as possible in the event of late payments.
• Recovery: amicable initially, then judicial, if the first actions have not had the expected effect, debt recovery can take time. To gain efficiency and not alter the commercial relationship, it is therefore recommended that companies opt for outsourcing.

Why outsource customer management?

The benefits of outsourcing customer account management are numerous:

• Faster recovery of unpaid debts without altering the commercial relationship with its customers;
• Saving time for the company which can concentrate on its core business;
• Optimal cost control, because it is not necessary to hire and train an internal person to take care of invoicing and debt collection;
• Limited customer risk with credit checks and increased monitoring of customers' financial health.

Outsourcing customer account management above all allows you to benefit from collection expertise that is rarely possessed internally in companies.

Why call on Paris Contentieux to optimize customer management?

Since 2014, the offering of Paris Contentieux, an international recovery expert, has expanded. Indeed, we offer an outsourcing solution for customer service . We have developed a global approach that allows us to respond to the problems of our most demanding customers.

Debt recovery expertise

Since 1999, Paris Contentieux has been considered a debt management . In nearly 25 years, we have successfully supported a large number of companies in the and legal recovery of their unpaid invoices.

A wide range of services

We offer our clients credit risk management and ensure both amicable and legal recovery of civil and commercial debts as well as commercial information and investigations on individuals.

Thus, our service offering is structured around several solutions:

• Customer risk:
  • Credit limits when opening customer accounts
  • Credit limits based on customer behavior
  • Supervision
  • Credit check
• Sales Administration
  • Opening customer accounts
  • Order management
  • Entering, editing and sending customer invoices
  • Compliance of invoices and terms and conditions
  • Identification, traceability and handling of disputes
  • Collection of elements for establishment of credit
• Client compatibility
  • Processing of all payments (receipt, bank remittance, lettering)
  • Lettering of customer accounts
  • Implementation of “Cheque coupon” or “Circularization letter” solutions
• White label recovery
  • Pre-raise
  • Recovery according to scenarios
  • Declaration of claims and follow-up of the agent
  • Claim declaration to the credit insurer

Custom customer management

At MIMÊSIS by Paris Contentieux, we consider that the success of accounts receivable management is largely based on contextualized solutions: we adapt to the specific needs of each company we support.

Here are the skills that our experts put at your service:

• Declaration of claims (RJ/LJ)
• Recording of receipts
• Billing cycle management
• Deadline management
• Scripture lettering
• Amicable collection
• Writing media content
• Dispute Resolution
• Customer outstanding follow-up

As well as the different types of reminders that we can send to your white label debtors:

• Simple follow-up mail
• Invoice (paper version)
• Mail of revival
• Return mail following the declaration of disputes
• Invoice duplicate transmission email
• Mail following the agreement on schedule
• Automatic handshake message
• Automatic reminder message
• Formal notice by registered mail
• Simple formal notice
• Contact SMS
• Reminder SMS
• Fax
• Telephone

Contact us to find out more about outsourcing customer account management with MIMÊSIS by Paris Contentieux.