Customer account management with MIMÊSIS by Paris Contentieux

What does customer account management consist of?

All invoices issued by a company constitute its accounts receivable. Implementing optimal accounts receivable management is therefore essential for the company in order to minimize payment delays: the goal is to collect invoices within a short timeframe to avoid jeopardizing cash flow.

Indeed, when payment terms lengthen, a gap between receipts and disbursements can appear: the working capital requirement (WCR) then becomes positive, which can have a negative impact on the financial health of the company.

Optimal management of customer accounts thus makes it possible to limit the need for working capital (WCR): the company does not need to touch its cash to pay its suppliers if its customers pay their invoices on time, before they become due.

But for customer account management to be effective, it's not enough to focus solely on invoicing; the customer relationship considered as a whole:

• The business relationship: the better the customer experience, the smoother the invoice collection process. Conversely, frequent disputes often lead to longer payment times.
• Customer risk: verifying customer solvency is an essential step in limiting non-payment. Indeed, in cases of insolvency, debt recovery often proves complex.
• Administrative management: from the preparation of the quote to the invoicing, the procedure to follow must be well defined to avoid errors and omissions, but also in order to be able to send reminders as quickly as possible in case of payment delays.
• Debt recovery: initially amicable, then legal if the initial steps are unsuccessful, debt recovery can be a lengthy process. To improve efficiency and avoid damaging business relationships, companies are therefore advised to outsource debt collection.

Why outsource customer account management?

The benefits of outsourcing customer account management are numerous:

• Faster recovery of outstanding payments without damaging the business relationship with its customers;
• A time saving for the company, which can then focus on its core business;
• Optimal cost control, as there is no need to hire and train an in-house person to handle invoicing and debt collection;
• Limited customer risk with credit checks and increased monitoring of customers' financial health.

Outsourcing customer account management primarily allows companies to benefit from expertise in debt collection that is rarely possessed internally.

Why use Paris Contentieux to optimize customer account management?

Since 2014, Paris Contentieux, an expert in international debt recovery, has expanded its services. We now offer an outsourcing solution for accounts receivable. We have developed a comprehensive approach that allows us to address the challenges faced by our most demanding clients.

Expertise in debt collection

Since 1999, Paris Contentieux has been considered a major player in debt collection. For nearly 25 years, we have successfully assisted numerous companies in the amicable and legal recovery of their unpaid invoices.

A wide range of services

We offer our clients credit risk management and ensure both the amicable and legal recovery of civil and commercial debts, as well as commercial information and investigations on natural persons.

Thus, our service offering is structured around several solutions:

• Customer risk:
  • Credit limits when opening customer accounts
  • Credit limits based on customer behavior
  • Placed under surveillance
  • Creditworthiness check
• Sales Administration
  • Opening customer accounts
  • Order management
  • Entering, editing and sending customer invoices
  • Compliance of invoices and general terms and conditions
  • Identification, traceability and dispute resolution
  • Collection of elements for establishing assets
• Accounts Receivable
  • Processing of all payments (receipt, bank deposit, reconciliation)
  • Customer account reconciliation
  • Implementation of "Check Coupon" or "Circularization Letter" solutions
• White label debt collection
  • Pre-recovery
  • Relaunch according to scenarios
  • Filing of claims and monitoring of the agent
  • Claim filed with the credit insurer

Customer account management à la carte

At MIMÊSIS by Paris Contentieux, we believe that the success of customer account  management  relies largely on contextualized solutions: we adapt to the specific needs of each company we support.

Here are the skills that our experts put at your service:

• Filing of claims and its follow-up: (Safeguard procedure, RJ, LJ)
• Recording of cash receipts
• Billing Cycle Management
• Timetable management
• Lettering of the writings
• Amicable collection
• Media content writing
• Dispute resolution
• Monitoring of outstanding customer balances

As well as the different types of reminders we can send to your debtors under a white-label agreement:

• Simple reminder letter
• Invoice (paper format)
• Follow-up email
• Email reply following the declaration of disputes
• Email for sending duplicate invoice
• Email following the agreement on the payment schedule
• Automated contact message
• Automated reminder message
• Formal notice sent by registered mail
• Simple formal notice
• Contact SMS
• reminder SMS
• Fax
• Phone

Contact us to find out more about outsourcing customer account management with MIMÊSIS by Paris Contentieux.