Mediation and deletion of your data

Consumer mediator: how does it work?

In accordance with Article L.612-1 of the Consumer Code, if you have an unresolved dispute with our service, you have the right to appeal to a mediator.

We collaborate with the Institute of Expertise in Arbitration and Mediation (IEAM), an association specializing in consumer mediation.

Here are their contact details:

Address: Palais de Justice, 1 Quai de Corse, 75004 Paris
Telephone: +33 1 42 27 28 83
Email: ieam-paris@ieam.eu

The mediator is a neutral third party who helps you find an amicable solution, without going through legal proceedings.

Telemarketing: how to protect yourself?

Are you receiving unsolicited calls? You have the right to object to telephone marketing by registering on the official Bloctel list via the website: www.bloctel.gouv.fr.

This provision is provided for by article L.223-2 of the Consumer Code.

Request the deletion of your personal data

We collect some of your data as part of our business activities, but you have the right to access, rectify and delete this information.

Here's how to proceed:

Fill out the form below.

You will receive a confirmation email once your request has been processed.

Note: Certain data must be legally retained, particularly for accounting purposes, as detailed in our legal notices.

We are available to answer your questions or assist you with your application. Please do not hesitate to contact us for any further information.