Mediation and deletion of your data

Consumption mediator: how does it work?

In accordance with article L.612-1 of the Consumer Code, if you have an unresolved dispute with our service, you have the right to call on a mediator.

We collaborate with the Institute of Expertise for Arbitration and Mediation (IEAM), an association specializing in mediation of consumption.

Here are their contact details:

Address: Palais de Justice, 1 quai de Corse, 75004 Paris
Telephone: 01 42 27 28 83
Email: ieam-paris@ieam.eu

The mediator is a neutral third party who helps you find an amicable solution, without going through legal proceedings.

Telephone canvassing: how to protect yourself?

Do you receive unsolicited calls? You have the right to oppose telephone canvassing by registering on the official Bloctel list via the site: www.bloctel.gouv.fr.

This device is provided for in article L.223-2 of the Consumer Code.

Request the deletion of your personal data

We collect some of your data as part of our activities, but you have a right to access, rectify and delete this information.

Here's how to proceed:

Fill out the form below.

You will receive a confirmation email once your request was processed.

Note: Some data must be legally kept, especially for accounting purposes, as specified in our legal notices.

We are at your disposal to answer your questions or support your procedures. Do not hesitate to contact us for any details.